Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of delivery
• The product must be returned in its original packaging
• The item should not be damaged due to misuse or mishandling
• Proof of purchase (order number or receipt) is required

Opened or partially used products may still be eligible depending on the situation.

Non-Refundable Items

Refunds will not be issued for:

• Orders placed outside the refund window
• Products damaged due to improper use
• Orders returned without prior approval
• Shipping fees (unless the item arrived damaged or incorrect)

Return Process

To initiate a refund, please follow these steps:

1. Contact our support team with your order number
2. Our team will review your request and provide return instructions
3. Ship the product back using the provided instructions
4. Once received and inspected, your refund will be processed

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refund Processing Time

Once your return is approved and received:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or card provider

You will receive a confirmation email once the refund is completed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue
• We will arrange a replacement or full refund at no additional cost

Order Cancellations

Orders can be canceled only if they have not yet been processed or shipped.

Once an order has entered processing or shipment, cancellation is no longer guaranteed.

Customer Support

For refund-related questions or assistance, please contact:

Important Notes

• Refunds are issued at our discretion in cases of suspected abuse or fraud
• Delivery delays caused by carriers are not eligible for refunds
• This policy applies to orders shipped within the United States